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How We Keep Your Account Safe

Your privacy matters to us. When you open an account on bolabareng login, your personal information is handled with the same care we apply to every withdrawal and…

Data encrypted end-to-endAccount info never sharedWithdrawals verified with your data only
bolabareng login How We Keep Your Account Safe
NEED TO CONTACT US

How to Reach Our Privacy Team

Live Chat Open your account and tap the chat icon in the bottom right. Our team responds during lobby hours—we aim to answer within two minutes. Available every day from 09:00 to 23:00 Jakarta time.
Email Support Send your privacy question to [email protected]. We review all emails within 24 hours and reply with your data request status or clarification on how your information is used.
Account Settings Log into your account, go to Settings > Privacy & Security. You can view what data we hold, request corrections, or ask for a copy of your personal information anytime.
DATA HANDLING PRACTICES

How We Protect and Use Your Information

Encryption & Storage

Your account credentials, payment details and personal data are encrypted using 256-bit SSL. We store them on secure servers in datacenters that meet international security standards. Only our platform engineers and fraud team can access raw data.

Payment Data

When you deposit via DANA, OVO, GoPay or QRIS, we never store your full bank credentials. We receive only a transaction confirmation and your verified player ID. Payment processors handle the actual financial data independently.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand which games are played most in Makassar and across Indonesia. You can disable non-essential cookies in your browser settings without losing account access.

Account Security

Your password is hashed and never stored in plain text. We monitor login attempts from new devices and send you a verification code via email if login looks unusual. Enable two-factor authentication in Settings for extra protection.

Data Retention

Active account data is kept as long as you play with us. After account closure, we retain transaction records for seven years for tax and fraud prevention, then delete personal identifiers where local law permits.

Your Rights

You can request a copy of your data, ask us to correct errors, or request deletion of non-essential information. Email [email protected] with 'Data Request' in the subject line. We respond within 14 days.

Common Privacy Questions

No. We never sell or rent your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) to complete your deposits, and with regulatory authorities if required by law. Our analytics partners see aggregated, anonymised data only—never your name or account details.

We retain your game logs, bet history and account activity for as long as your account is open. After you close your account, we keep transaction records for seven years for compliance and fraud prevention. Personal identifiers are removed after this period where local law permits.

Yes. Log into your account, go to Settings > Privacy & Security, and tap 'Download My Data'. You'll receive a complete file showing your registration info, deposit history, game activity, device logs and any notes our support team has made about your account.

Yes. When you request a withdrawal, we verify your identity using the name, email, phone and date of birth you provided at registration. This protects your account from unauthorised withdrawals and keeps your funds secure until the transaction clears to your linked DANA, OVO, GoPay or QRIS account.

We send you a verification code via email. Enter the code to confirm it's really you, and we'll recognise that device for future logins. This step protects your account from fraudulent access. If you don't recognise the login attempt, you can block it immediately from the email link.

You can close your account anytime from Settings > Account > Close Account. We'll delete your personal information within 14 days, except transaction records we must keep for seven years for tax compliance. Depends on local law whether certain records must be retained.

Email [email protected] with your concern. You can also access our Privacy Officer contact through Settings > Privacy & Security > Report a Concern. We investigate all reports within 7 days and respond with our findings and any corrective actions we've taken.